MG activities are combine and consolidated to goive certain enterprise-wide needed support services, based on specialized knowledge, best practices, and technology to serve internal and external customers and business partners. With the use of our expertise we aim to advance your business or company. We will evaluate all areas of your business from Finance to Marketing to Tax and access risk factors involving start up business or making new changes to your current business.
FOOD AND BEVERAGES (MFS)
Our aim – to serve food and drink to people and satisfy their various types of needwe desire to achieve customer satisfactionwe strive to be economic by giving good value for the price paid.
This will be done in a friendly atmosphere. Our service and location is convenient. Our FOOD IS WORTH CELEBRATING. Your venue is ours and our venue is yours. Scene-stealing food and attention to detail and a flexible are one of our moto’s. Our hands-on approach means we can deliver you a perfect service without exception. It is what defines us and separates us from the competition. Our collective experience in restaurants, bars and catering venues ensures our service is delivered with perfection and tailored to your needs.
At our location (CLIP) we give you an opportunity where you can order a fresh, tasty meal while you recharge your batteries. We diligently stock items and product ranges that our customers want at our service stations and supply these products where and when people need them, 7 days a week. Whether you are in need of a freshly brewed coffee or a thirst-quenching drink, craving a takeaway snack or hot meal, or even just need to pick up some milk and bread – you’ll find everything you need in our service station.
People and Talent Management
A People and Talent Management is a critical component of employee well-being in any business, no matter how small. It includes responsibilities include payroll, benefits, hiring, firing, and keeping up to date with state and federal tax laws.
HR Departments are there to organize people, report on relationships, and work in a way that best supports the accomplishment of the organization’s goals. MG can organise your departments and staff in a way that makes sense for you. Our forward-thinking human resource department is devoted to providing effective policies, procedures, and people-friendly guidelines and support within your organisation. Additionally, our HR function serves to make sure that your company mission, vision, values, guiding principles, your company metrics, and the factors that keep the company guided toward success are fully optimized. all this is supported by our Internal Audit & Quality system.
MG HR is focused on Recruitment,Support, Training, Organisation development and Safety. We do not just focus on Hiring, Paying employees nor dealing with benefits. MG HR is very strategic and only works with the brightest minds. MG HR is not there just solely to serve management, but to serve your employees as well. HR years ago was regarded as kiss of death, now it is regarded as the kiss of life by employees.
MG HR will be your
CHAMPION FOR CHANGE
MG HR will focus on your Recruiting, Hiring, Training, Organization Development, Communication, Performance Management, Coaching, Policy Recommendation, Salary and Benefits, Team Building, Employee Relations, Leadership
Internal Audit & Quality System
MG is dedicated to delivering the utmost value to its member hotels which in turn is transmitted to its discerning clientele. These standards are endorsed throughout our organisation. MG consistently evaluates potential and existing member hotels by an extensive set of quality standards. Our detailed quality system is designed to cover all phases of the guest’s experience, from reservation to check out, from checking to room, from room to restaurant, from kitchen to dining room table, including every aspect of the hotel product from reception, to back-of-house.
Standard in our industry is “a procedure the repeated use of which allows for delivery of products or services with the same specific characteristics”. Generally speaking a standard is a “model to refer to”. We believe the satisfaction of the guests is key for the success of any hospitality enterprise. Therefore high quality of services will always be our prior objective.
Customer satisfaction is fundamental in Hospitality and our quality department monitors and advises on this. Our first objective will be to review your business, monitor all chatter about your business on social media, Trip Advisor etc. and combat any negative press with the aim of only receiving positive press.
MG Commercial sells your company’s products and services. Customers include individuals, businesses and government organisations and sales may be domestic (within the Brazil) or international, or a combination of both. As well as approaching potential customers with the aim of winning new business; Comercial works to maintain good relationships with existing clients and gaining repeat business wherever possible.
One of Mg’s biggest strenghts is Comercial with long term and good relationships with all the top tour operators, agencies in Brazil and as well as a refined database of clients built up over the years.
Comercial is divided in a number of ways:
including Online which entails on the web, SEO, online promotions and packages, often taking direction from our Revenue Manager, who looks after maximizing revenues and the occupancy and rate levels.
including offline which is mostly involved in the setting up of the brand standards, creating promotional materials, liaise with external agencies, and assist the department with materials to support actual sales.
Our comercial department is purely focused on getting business for your hotel through contracting, face to face calls with corporate as well as leisure clients, key account management. MG is highly technical and hence place a lot of focus the utilisation of technology in the procurement of sales.
MG will take the worry of monetary matters away from your hands including payrolls, budgets and audits. The utilisation of all our Corporate departments are imperative and all lead to Financial manaement, from managing Projects of new hotels, to Revenue management, to Forecasting and maintaining your business to the highest standard. The rates you charge guests are dependent on location, competition and type of hotel, there is no room for error and an effective finance team such as MG’s cab guide and help you in this endeavour.
Our Finance and Accounting department can play a significant role in the management of your hotel or establishment by providing the financial data used by all your managers in their daily decision making, ensuring a financially sound and thriving hotel or establishment. At the property level, our finance department works closely with your General Managers and department heads to maximize their financial acumen, assist with recommendations for desirable economic options, safeguard owner assets with reliable internal control systems, and forecast and prepare monthly and annual reports. At corporate level, Finance plays a key role in analyzing and driving business case recommendations and providing support for investments and strategic initiatives for our partnerships, loyalty programs, brands and the company overall.
IT Systems are an everyday reality for all of us in this modern world and is key to our hospitality operations. IT Systems help us to collect and record all sorts of information on and about our guests, from their demographics to their preferences to their stay patterns, and of course payment information. The focus on the IT side is how to manage it. We need to primarily make sure this information is safe from outside parties. Our methods include encryption, redundancy prevention, and staff education and awareness. Our objective is to organizing the information to reach the right guests with information specific to individuals or your organisation.
In-room entertainment used to be a big draw, providing guests viewing options that they might not get at home. Now guests travel with their own media; and on our end, we must offer a smooth connection, without blips. But with hundreds or more guests, plus operations support, we have long been working toward building a strong infrastructure that gives a seamless connection to laptops, tablets and smart phones. The reality and advantage is that this provides a great opportunity to reach guests with messaging before, during and after their stay at your establishment. It is an opportunity to market, an opportunity for efficiency, provide additional revenue streams, add value to a guests stay and best of all, an opportunity to cost save.
At MG we consign everything from Reservations to check In and Property Management systems to high speed internet, secure financial information and in-room entertainment. Our IT system help provide a better experience for your guests and we aim to increase your revenue.